Versand

At KUMUY, we work to make your shopping experience simple from checkout to delivery.

We ship internationally and work with multiple logistics and fulfillment partners to deliver KUMUY products to customers around the world.

Please review the information below before placing your order.

1. Where We Ship

KUMUY offers international shipping to many countries and regions worldwide, including destinations across:

Southeast Asia
North America
Europe
United Kingdom
Australia and New Zealand
Middle East
Selected countries and regions in Asia and other international markets

Shipping availability may vary by product, destination, local regulations, carrier restrictions, or other circumstances.

If your address is eligible for delivery, available shipping options will normally be displayed during checkout.

2. Order Processing

Most orders are prepared for shipment within approximately 1–5 business days after successful payment.

During major sales, holidays, product launches, or periods of unusually high order volume, processing may take longer.

Orders containing multiple products may be shipped separately depending on inventory location, package size, and fulfillment availability.

If your order is shipped in multiple packages, you may receive more than one tracking number.

3. Estimated Delivery Times

International delivery times vary by destination and shipping method.

Typical estimated transit times after dispatch are:

Southeast Asia: approximately 5–12 business days

United States & Canada: approximately 7–15 business days

United Kingdom & Europe: approximately 7–18 business days

Australia & New Zealand: approximately 7–15 business days

Middle East: approximately 7–18 business days

Other International Destinations: approximately 10–25 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by customs processing, local carriers, public holidays, severe weather, transportation disruptions, remote delivery locations, or other circumstances outside KUMUY's reasonable control.

4. Shipping Costs

Shipping charges, where applicable, are calculated based on factors such as:

Delivery destination
Product weight and dimensions
Order value
Shipping method
Promotional shipping offers

The applicable shipping cost will be displayed at checkout before payment.

From time to time, KUMUY may offer free shipping or promotional shipping rates for qualifying orders.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.

Please allow some time after receiving the tracking number for the carrier's system to update.

Tracking activity may temporarily pause while an international package is moving between logistics facilities or undergoing customs processing.

6. Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, VAT, GST, or other local taxes depending on the destination country's laws and the shipping method used.

Unless expressly stated at checkout that duties and taxes are included, these charges may be collected separately by customs authorities, local carriers, or other relevant parties.

Customers are responsible for understanding any import requirements that may apply in their destination country.

KUMUY does not control customs authorities or the amount of any duties or taxes imposed.

7. Customs Clearance

International shipments may occasionally require additional information from the recipient for customs clearance.

If a carrier or customs authority contacts you requesting information necessary to release your shipment, please respond promptly.

Delays caused by customs inspections or clearance procedures are outside KUMUY's direct control.

8. Address Accuracy

Please carefully review your shipping information before completing checkout.

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Apartment or unit number, where applicable
City
State or province
Postal code
Country
Contact phone number

If you notice an error after placing an order, contact KUMUY Customer Care as soon as possible.

We will try to assist, but once an order has entered fulfillment or been shipped, we may not be able to modify the delivery address.

Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was provided.

9. Failed Delivery & Unclaimed Packages

A package may be returned to the sender if delivery cannot be completed due to circumstances such as:

Incorrect or incomplete address
Recipient unavailable after carrier delivery attempts
Package not collected from a pickup location
Recipient refusing the shipment
Failure to complete required customs procedures

If a package is returned to us, please contact Customer Care.

Depending on the circumstances, we may arrange reshipment or another appropriate resolution. Additional shipping charges may apply where the failed delivery resulted from incorrect customer information or failure to collect the shipment.

10. Lost Packages

If your tracking information has not updated for an unusually long period or your package appears to be lost in transit, please contact us.

KUMUY will work with the relevant logistics provider to investigate the shipment.

Where the carrier confirms that a package was lost in transit, we will determine an appropriate resolution in accordance with our applicable customer service and refund policies.

11. Packages Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

Checking around the delivery location.
Asking household members, building reception, or neighbors.
Checking any delivery notice or carrier instructions.
Contacting the local carrier with your tracking number.

If you are still unable to locate the package, contact KUMUY Customer Care as soon as possible so we can help investigate.

We may request additional information to support a carrier investigation.

12. Damaged Packages

If your order arrives damaged, please contact KUMUY Customer Care as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, please provide:

Your order number
Photos of the damaged product
Photos of the shipping package
A brief description of the issue

Please retain the product and original packaging while the case is being reviewed.

13. Split Shipments

To improve delivery speed and inventory availability, products from the same order may occasionally ship from different fulfillment locations.

As a result, your order may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because KUMUY chooses to split an order into multiple shipments.

14. Shipping Restrictions

Certain products may be subject to destination-specific shipping restrictions because of:

Product dimensions or weight
Carrier restrictions
Import regulations
Local laws
Dangerous goods requirements
Remote-area delivery limitations

Where possible, these restrictions will be communicated during checkout.

15. Delivery Delays

Although we work closely with our logistics partners, some events are outside our reasonable control.These may include:

Customs delays
Severe weather
Natural disasters
Transportation disruptions
Carrier network congestion
Public holidays
Government restrictions
Strikes or other major disruptions.

We appreciate your patience when unexpected circumstances affect international delivery.

16. Contact Us

For questions about shipping, tracking, or delivery, please contact:KUMUY Customer Care
Email: a18823359295@outlook.com
Website:  www.kumuycom

When contacting us about an existing shipment, please include your order number and tracking number, if available.

© 2026 KUMUY. All rights reserved.